Ace36 Privacy Policy — Your Information Is Safe With Us

Ace36 (ace36.ws) places the highest priority on protecting your privacy and personal information. This privacy policy explains how ace36 collects, uses, and safeguards your data. It applies to all ace36 services, websites, and mobile apps.

By creating an account or using our services on ace36, you agree to this Privacy Policy. Please read it carefully. If you have any objections, contact our support team.

This privacy policy has been written in Bengali so that users in Bangladesh can easily understand it. We believe transparency is the best policy.

Ace36 collects certain information to improve your experience and meet legal requirements. Below is a detailed breakdown of the types of data we collect:

Ace36 only collects information that is strictly necessary. We never ask for irrelevant or excessive data. As part of the KYC process, certain additional documents may be requested — these are kept completely confidential.

Ace36 uses your information for the following purposes. Each purpose is directly related to improving your experience or meeting legal obligations:

• Account Management: To create, maintain, and secure your account.
• Transaction Processing: For processing deposits, withdrawals, and other financial transactions.
• KYC Verification: To verify age and identity and to prevent money laundering.
• Customer Support: To resolve your questions and complaints.
• Bonuses & Promotions: To send you relevant offers (only with your consent).
• Security: To detect and prevent fraud and to maintain the security of the platform.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve the quality of ace36's products and services.

Ace36 retains your information for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: Retained for a minimum of 5 years after account closure for legal reasons.
• Financial Transaction Information: Retained for up to 7 years from the date of the transaction.
• KYC Documents: Retained for up to 5 years after the end of the relationship.
• Communication Records: Support tickets and chat logs are retained for up to 2 years.
• Cookies & Technical Information: Typically between 30 days and 1 year.

Once the designated retention period expires, ace36 securely deletes or anonymizes your data so you can no longer be identified. The deletion process fully complies with international standards.

Ace36 does not generally share your information with third parties. However, there are limited circumstances in which data may be shared:

• Payment Processors: Only the minimum necessary information is shared with payment providers such as bKash and Nagad to process transactions.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Security Services: With specialized service providers for fraud prevention and anti-money laundering purposes.
• Business Transfers: In the event of a business restructuring, data may be transferred, but the terms of this Privacy Policy will continue to apply.

The ace36 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your browsing experience.

Ace36 uses the following types of cookies:

• Essential Cookies: Required for the site's core functionality. Used to maintain login sessions and ensure security.
• Performance Cookies: To understand which parts of the site are used most. This information is used to improve the site.
• Functional Cookies: To remember your preferences, such as language selection or display settings.
• Analytics Cookies: To analyze overall usage patterns and improve ace36's services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some ace36 features to not function properly.

Ace36 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age verification is mandatory at registration. If an account is suspected to belong to a minor, ace36 immediately suspends it and launches an investigation.

Parents are encouraged to monitor their children's internet usage and use parental control tools where appropriate.

As an ace36 user, you have the following rights regarding your data:

• Right to Know: You can find out exactly what information ace36 holds about you.
• Right to Access: You may request a copy of your data.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Portability: You may request your data in a structured, portable format.

Ace36 may be required by law to retain certain information, in which case a deletion request may not be fully fulfilled.

Ace36 has implemented world-class technical and organizational measures to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security to protect account access.
• Regular Audits: Third-party security experts regularly audit ace36's systems.
• Staff Training: All ace36 staff receive regular training on data protection.
• Access Control: Only authorized personnel have limited access to specific data.
• Data Backup: Regular encrypted backups are stored on secure servers.

That said, no method of transmission over the internet is 100% secure. In the event of a security breach, ace36 will act promptly and notify affected users without delay.

Ace36 may update this Privacy Policy at any time. When changes are made, we will follow the steps outlined below:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will receive notifications at your registered email address for any important changes.
• A notice will be displayed on the site for any major changes.
• Continued use of our services after any changes have been made will be considered your acceptance of the updated policy.

For any questions or concerns regarding this Privacy Policy or your personal information, please contact ace36:

• Email: support@ace36.ws
• Help Center: ace36.ws/help-center
• Live Chat: Available directly on the platform after logging in

We typically respond to all emails within 24 hours. Formal data protection requests are handled within a maximum of 30 days.