Ace36 Terms & Conditions — What You Need to Know Before You Start

These terms and conditions apply to the use of the ace36 platform (ace36.ws). By registering or using the platform, you are deemed to have accepted these terms and conditions.

Ace36 is an internationally licensed online betting platform. We believe that transparent rules create a healthy and safe betting environment. These Terms & Conditions have been written in full to ensure you can understand them with ease.

Ace36's terms and conditions may be updated at any time. We will notify you via your registered email and post a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

To create an account on ace36, you must provide genuine and accurate information. The details required at registration include: full name, date of birth, a valid email address, and phone number.

• Each individual may only register one account. If multiple accounts belonging to the same person are found, all accounts will be closed.
• Providing false information during registration is strictly prohibited. If inaccurate details are detected, your account may be suspended and your balance forfeited.
• Keeping your account password secure is entirely your responsibility.
• Registering under someone else's identity or concealing your identity during registration is strictly prohibited.
• Ace36 reserves the right to decline any registration request.

If any of your details change after registration, you must notify ace36 immediately. ace36 will not be held responsible for any issues arising from outdated information.

Ace36 is strictly for individuals aged 18 and above. Use of the platform by anyone under 18 is prohibited. Government-issued ID may be requested at any time to verify age.

The following documents may be required to complete the KYC (Know Your Customer) process:

• Clear photo of your National ID (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of payment method (if required)

All documents submitted to ace36 are kept strictly confidential and used solely for verification purposes.

Specific rules apply to deposits and withdrawals on ace36. We support a range of local payment methods including bKash, Nagad, and Rocket.

• Minimum deposit: Minimum deposit amounts vary by payment method. Visit the cashier page for details on each option.
• Withdrawal Processing Time: Most withdrawals are processed within 24–48 hours. Completing KYC can reduce this time further.
• Withdrawal Conditions: Withdrawals can only be made to the same payment method used for the original deposit.
• Transaction Limits: Maximum daily and monthly withdrawal limits apply.
• Additional Charges: ace36 does not charge any hidden fees; however, some payment providers may apply their own charges.

All users must follow a set of basic rules when betting on ace36. These rules apply equally to everyone on the platform.

• Once a bet is confirmed, it cannot be cancelled unless ace36 acknowledges a technical error on our part.
• If an event is cancelled or postponed, bet outcomes will be determined in accordance with ace36's established rules.
• Ace36 reserves the right to void any bet where an obvious error in the odds is identified.
• Ace36 is not liable for disconnections that occur during live betting.
• The rules for each betting market are clearly outlined on the respective market page.

Ace36 reserves the right to limit or refuse any bet, particularly if a user appears to be attempting to gain an unfair advantage. All betting markets on ace36 are operated in a completely fair and impartial manner.

Ace36 regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the respective offer page.

• Wagering Requirement: A specified wagering amount must be met before any bonus can be withdrawn. This requirement is clearly stated on each bonus page.
• Bonus Expiry: Every bonus has a set expiry period. Once expired, the bonus and any winnings earned from it will be forfeited.
• Bonus Abuse: Any attempt to claim bonuses through multiple accounts or other dishonest means will result in account closure.
• Concurrent Bonuses: Multiple bonuses cannot be combined simultaneously unless the offer explicitly states otherwise.

The following activities are strictly prohibited on ace36 and may result in account closure as well as legal action:

• Fraudulent betting or misuse of bonuses
• Placing bets using software, bots, or any other automated means
• Accessing or attempting to access another user's account
• Attempting unauthorised access to ace36's systems
• Operating multiple accounts belonging to the same individual
• Money laundering or transacting with illegal funds
• Entering into fraudulent arrangements with other users
• Spreading false information about ace36

Ace36 is always vigilant in maintaining the integrity of its platform. Any suspicious activity will trigger an investigation, and relevant authorities will be notified if necessary.

Ace36 reserves the right to suspend or close an account under the following circumstances:

• Violation of Terms & Conditions
• Registering with false or incorrect information
• Failure to cooperate with the KYC verification process
• If suspicious betting patterns are detected
• Extended period of account inactivity

You may close your account at any time. Any remaining balance will be returned after verification is complete, provided there are no pending conditions.

Ace36 takes responsible betting seriously. We believe betting should be enjoyable, not addictive. That's why we provide our users with a range of protective tools:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Loss Limit: Set a maximum loss limit for a defined time period.
• Self-Exclusion: You can close your account temporarily or permanently at any time.
• Cooling-Off Period: Option to temporarily pause betting activity.
• Reality Check: Periodic reminders showing your play time and amount spent.

If you notice signs of problem gambling, visit ace36's Responsible Gaming page immediately or contact our support team directly. We're here for you every step of the way.

Ace36 takes the privacy of your personal information very seriously. Your data is collected, stored, and used in accordance with our Privacy Policy.

• Your personal information is used solely to provide and improve ace36's services.
• Your information is never shared with third parties without your consent.
• Information may be shared with relevant authorities when required by law.
• You may request to review, correct, or delete your personal information at any time.

To learn more, visit our Privacy Policy Read the page.

Ace36 reserves the right to update these Terms & Conditions at any time. For any significant changes, we will notify you via your registered email and post a clear announcement on the platform.

Updated terms take effect from the date they are published. Continued use of ace36 after any changes constitutes your acceptance of the revised terms.

If you have any questions or concerns about these Terms & Conditions, our support team is always here to help. ace36's customer service team is available 24 hours a day, 7 days a week.

• Email: support@ace36.ws
• Help Centre: ace36.ws/help-center
• Live Chat: Available after logging into the platform

We typically respond to all emails within 24 hours. For urgent matters, please use live chat.